In this directory, you will find helpful information about the area,
activities, and our hotel services. If you have any additional questions or requests,
please contact one of our staff members.
Check-in / Check-out
Check-in starts at 15:00 until 23.00. If the guest intends to check in after
23.00, he must notify the hotel.
Check-out is until 11:00. The Guest is obliged to vacate the room no later than
11.00 am. If the Guest does not vacate the room by 11:00 am and his room is
booked for another Guest, the Guest will be asked to leave the room. The Hotel
reserves the right to deny the guest further access to the room and move his belongings
out of the room in the event the guest does not comply with this rule. The room is
considered vacated the moment the Guest clears all his belongings from the
room, hands over the room key at the reception, and pays all his dues. The Hotel
reserves the right to check the inventory of the room (furniture, appliances,
lost and found) even after the room has been vacated.
If you wish to extend the check-out time, please contact reception
to be informed if it is possible. If the guest intends to check out before
09.00, he must notify the reception and settle the bills to the hotel the day
before check out.
Express and contactless check-in and check-out are available. Please look for
the QR code to scan in common areas and the information booklet.
Ask the reception if you rather have the Check-in and Check-out links sent via
email. WhatsUp or Viber
You can store your luggage in the reception area if you leave the room but
still want to stay in the area and depart later.
The guest must return the key card provided at check-in. Upon
arrival, Guests are required to present a valid photo ID. Following the
check of such proof of identity and completion of the registration form,
the Guest is registered and checked in. The Guest is provided with a room
key which must be returned undamaged to the reception upon check
out. In the event of damage or loss of the key, the Hotel has the right to
compensation in the amount 20 euro.
The Hotel reserves the right to refuse accommodation to the Guest,
regardless of the Guest´s valid booking, should the Guest's behavior
conflict with good manners, or if the Guest is
under the influence of alcohol or psychotropic substances, or if the
Guest, his clothes, or luggage are excessively soiled.
Reception Hours
09:00 to 23:00
Breakfast
served from 09:00 am to 11:00 am
Upon request, breakfast can also be served in your room.
Lunch and Dinner
Small meals, representative of Greek and international cuisine, are served
between 13:00 to 23:00
Also to go as take out in a package.
Air Condition & Heating
You can use Air Conditioning for either cooling or heating.
Use the remote control to set the temperature you wish. Please make sure that
your balcony doors are properly closed.
We suggest using AC wisely keeping the temperature around 25 to 26 degrees.
Electricity
The Electric voltage is 220V.
Internet access
There is free WiFI or LAN connection in every room and common areas. Guests
can connect their electronic devices to the Hotel network via Wi-Fi in
the rooms and public areas of the Hotel. The Guest must not use the Hotel
network for illegal activities and must not attempt to compromise or otherwise change the security measures of
the Hotel network. The Hotel does not accept any liability for damage to the
Guest's computer. The Hotel recommends using the Guest´s own firewall to access
the Internet.
The apartments/rooms are strictly non-smoking. In the event of a violation
of this rule, the Hotel has the right to charge the Guest for damage (threat to
fire safety, the need for deep cleaning of the premises, etc.).
Guests are expected to keep all equipment, and furniture free from damage and
will be liable for any damage or loss of any equipment and furniture.
Unwashable stains and ripped towels or linens will be charged as compensation.
The number of people in the room must correspond to the number of people
registered for accommodation. The Guest undertakes to announce the exact number
of Guests when entering the Accommodation contract. Guests must not allow other
people to stay in the room without the Hotel's consent.
The Guest is allowed to park the vehicle outside in a designated area.
However, the Hotel does not operate a guarded car park and therefore does not
assume any responsibility or liability for any damage caused to the vehicle or
its interior, including personal belongings left in the vehicle. The Hotel
advises Guests to ensure that the vehicle is properly locked and secured. The
Hotel is not responsible and liable for third party damages caused by the Guest
in the Hotel car parks.
It is not allowed to move equipment and furniture in or out of the
room or make any other changes or modifications in the room. The guest will be
charged for not obliging this!
Quiet hours are in effect from 00:00 to 07:00. The Guest is obliged to
observe these.
At the end of the stay, the Guest is obliged to pay all his dues at the
Hotel reception upon checkout. Guest´s personal belongings left behind in the
Hotel will be sent to the Guest upon his written request at the Guest´s own
expenses.
The Hotel is not responsible for the loss of, or damage to, valuables and
belongings left in the room or in the Hotel. Safe box in the room is free of
charge.
For safety reasons, the Guest is, in the room, only allowed to use such
electrical appliances which are meant for his personal hygiene (eg., razor,
toothbrush, etc.). The Guest is also allowed to use low-power electrical
appliances such as laptops, chargers for cameras, mobile phones, etc. It is
forbidden to use electric kettles, various water heaters, irons, etc., except
those the room is equipped with, or which have been provided to the Guest by
the Hotel.
If urgent repairs or maintenance must be made to the room or its
accessories during the Guest´s stay, and such repairs or maintenance cannot be
postponed until after the Guest´s checkout, the Guest must accept and tolerate
such activity even if it causes difficulties or limits the use of the room. If
such maintenance renders the room unusable, the Guest has the right to another
room if available, or terminate his stay without notice.
Transportation to and from Chania airport (CHQ)
Transport to or from Chania airport costs 33 euros. The driver needs to
have a flight number. We will happily arrange this for you.
The Guest is not allowed, without the express permission or consent
of the Hotel, to:
